Determinants affecting online shopping consumers’ satisfaction and repurchase intention: Evidence from Vietnam

The effect of behavioral tracking practices on consumers' shopping evaluations and repurchase intention toward trusted online retailers

An Economic Model of the Consumers' Online Shopping Utility and Factors Affecting on Online Shopping

This paper integrates extant literature on retailing and consumer choice to develop an economic model of consumer choice in which a consumer self-selects on-line shopping. Three important factors impacting consumer choice of on-line shopping: (1) the online shopping utility (2) the consumers’ perceived product and service risks (Perceived Privacy Protection, Perceived Security Protection etc.) ...

Analysis of Consumer Repurchase Intention towards Online Shopping in Indonesia ’ s Online Retail Business Market

Abstract— Factors affecting repurchase intention have been investigated by many prior studies. However, the study towards online shopping repurchase intention and specifically in the Indonesia region has not been studied. An empirical study was conducted to investigate and identify the key factors that make customers willing to repurchase through online shopping. We evaluated some theories that...

Identifying Key Factors Affecting Information Disclosure Intention in Online Shopping

This study aims to provide a better picture of factors affecting personal information disclosure in online shopping. Online survey data from 212 online consumers of five largest Chinese online companies are used to test the proposed model. We conduct structural equation modeling with partial least squares to analyze the measurement and structural models. Our findings show that social influence ...

Understanding the Impact of Service Failure and Recovery Justice on Consumers' Satisfaction and Repurchase Intention

This research attempts to explore the impacts of different types of justice and their interactions on the satisfaction toward service failure recovery. We attempt to classify justices into hygiene, motivator, or asymmetric variable, based on the concept of asymmetric effect and two factors theory proposed by Herzberg. Specifically, we predict that procedural and distributive justices are hygien...